Great place to work, bring your A game - Operational Excellence Coach QAD Employee Review

It was a genuinely great company to work for prior to 2025. Excellent experience working here during the transition stage from On-Premise to Cloud under the previous leadership (Anton). The core QAD ERP is a complex, valuable software that was making solid progress toward a SaaS model before the recent shifts.

Drastic Culture Shift: The workplace became instantly toxic when the new CEO (Sanjay) took over. His first all-hands call explicitly stated the company was doing poorly, setting a deeply demotivating tone. Subsequent calls have been filled with mean-spirited treatment toward employees. Mass Layoffs & Outsourcing: The company let go of highly experienced resources—the backbone of QAD—in the AMER and EMEA regions. They completely outsourced critical Cloud Operations (which maintains the core infrastructure) to a vendor in India that has zero knowledge of QAD. Severe Micromanagement: Because the new outsourced team lacks domain knowledge, there is intense micromanagement, and leaders are now expected to be available 24/7 to compensate. Misguided Strategy: The new leadership immediately scrapped ongoing developments to focus entirely on customer support. There is no job security left in the AMER and EMEA regions. Misleading PR: Don't believe the social media hype or paid articles. The heavily boasted AI integration is actually a tool developed by Redzone, and despite a "great launch" in November 2025, nothing has actually gone live yet.

The original QAD people, hands down. There are genuinely smart, supportive coworkers who make the day-to-day tolerable. You’ll meet some great humans and probably form trauma bonds that turn into real friendships. Also, if you like learning how to adapt quickly, you’ll definitely build resilience here (whether you wanted to or not).

Where do I start. Since the new leadership came in, the company has declined at an impressive speed. Roles are changed or downgraded without warning, expectations are unclear (and constantly shifting), and support/training is basically nonexistent. Communication from leadership is minimal, and decisions often feel disconnected from reality. Morale is low, turnover is high, and the overall culture has shifted from collaborative to survival mode. It’s frustrating watching what used to be a solid company unravel this quickly.