Great culture and flexibility, but limited in-person learning - Licensed Massage Therapist The NOW Employee Review

The studio itself is clean and the clientele is usually respectful, but that does not offset working under people who completely disregard staff input.

• Scheduling issues were repeatedly raised in team meetings but were never addressed or resolved. • Management consistently gave empty assurances about “looking into it” without any follow through. • Staff input is treated as optional and is routinely ignored in decision making. • Decisions are made in isolation without considering day to day operational realities. • Employees are expected to remain positive and grateful despite ongoing unresolved problems. • Skilled therapists left after being ignored when requesting basic and reasonable adjustments. • Management acted surprised when employees resigned despite repeated warnings being dismissed. • The workplace culture has become stagnant, discouraging any further suggestions for improvement. • Most employees now do minimal work and look for opportunities to leave due to lack of change. • It is exhausting for staff to deal with ongoing issues that are acknowledged but never fixed.

uncapped commission free 2-3 massages once a year reduced membership price

Owners can and WILL gaslight you for their own benefit. They do NOT care about loyalty and WILL fire you the moment you raise any concerns regarding their management style. They WILL give you hush money to leave the boutique and allow them to close up any cases or concerns, Owners own four businesses already, and somehow plan to open another NOW location but the greed does not stop there, and they will push you till you become burnt out and then wonder why your performance is not at a consistent peak before writing you up. They will leave you to go get their light therapy sessions around the corner at their other location, then write you up for not taking a break when there is no management around to even break you. Job description states they're flexible with your schedule: 90% of the hires are college students, but they'll refrain us from studying or doing ANYTHING that isn't bringing them any money, despite finishing work tasks early and not having anything lined up to do afterwards for the business. If you don't live, love, laugh The NOW, it's NOT worth your mental health to work at this location.