Struggling with rapid growth but working hard to get it right
Pros
The people at FINE are super talented and smart and have a LOT of compassion and empathy for each other. It's super rare to see this level of humanity at an agency. The leadership are committed to taking a time out and redefining the agency with intention and making sure the team has what it needs to succeed. It's a slow process but it is actively moving towards a best in class employee experience and operating structure. I have not worked in an organization this aligned and purposeful and it makes me really happy to know we are all doing our parts to make the agency what we want it to be.
Cons
Because the agency has been a small family operation for so long and has grown so quickly, there are a lot of operational things that have been neglected like policies and processes. This has caused a lot of ambiguity for staff on how to get things done or who to go to for help. As mentioned above, there is renewed focus and a whole team dedicated to ironing out these pieces but it takes time.