I actually want to come to work every day
Pros
CitizenLab has been a huge force for good in my life since I joined. The company hires extremely well - some of the most inspiring people I know are my coworkers. Leadership does an excellent job bringing on people who are mission-driven, skilled, and globally-minded. A big green flag for me is that I implicitly trust my team and my coworkers to do a good job, and be driven by the right motivations. The product is ever-evolving, and we are one of the few community engagement software companies with a product roadmap that is transparent. Product does a great job of involving the employees in designing the product roadmap, and actively seeks out input on where the product should go. Clients are well-chosen and easy to work with. As a GovSuccess Manager, I trust the sales team to find great fits for the company, which makes my life easier. As a global company, CitizenLab is not US-centric, which I appreciate. The global perspectives that shape the product and our service offerings are a differentiating factor as a company, and makes working here very interesting.
Cons
Operationally, things do move a bit slow. Working across teams and timezones can cause occasional delays. There are also challenges that come with working with local governments - like pace - that are outside of CitizenLab's control, but do impact my work.