Basically, the key founder (one of three, the other two had pretty much checked out years ago) left at the end of 2010. As she left, there were two hirings in leadership positions that turned out to be disastrous, contributing to some client defections [and layoffs]. The CEO worked about ten hours a week (I'm dead serious) for the last few years--huge leadership vacuum with the senior managers fighting for turf at the expense of the agency. The two bad hires were let go; and the CEO was dumped by parent company MDC Partners in Sept 2012. But it was too late; damage was done. Net, net, they're recovering from a bad year or two.