Does IntouchCX pay their employees well?

According to anonymously submitted Glassdoor reviews, IntouchCX employees rate their compensation and benefits as 2.7 out of 5. Find out more about salaries and benefits at IntouchCX. This rating has decreased by 9% over the last 12 months.

How satisfied are employees working at IntouchCX?

44% of IntouchCX employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated IntouchCX 2.8 out of 5 for work life balance, 2.9 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at IntouchCX?

Customer Service Representative (207) , Customer Service Representative (CSR) (94) , Team Leader (56) , Senior Consultant (40) , Customer Service Agent (27) , Team Lead (23) , E Support Officer (20) , Operations Manager (16) , Customer Service (14) , Training Facilitator (12) , eSupport officer (12) , IT Generalist (11) , Trainer (11) , Subject Matter Expert (SME) (10) , Agente Telefónico (8)

What are the pros of working at IntouchCX according to real employee reviews?

"I applied for a work from home position and equipment was provided." ((in 62 reviews)); "Good Culture and Good Company Governance" ((in 31 reviews)); "The people here are nice and easy to talk to" ((in 28 reviews)); "Good work environment for the teams I participated" ((in 21 reviews)); "1. Good training" ((in 18 reviews))

What are the cons of working at IntouchCX according to real employee reviews?

"Low pay and disorganized system" ((in 38 reviews)); "Stressfull and no work life balance" ((in 20 reviews)); "No benefits compared to Big 4" ((in 17 reviews)); "Bad leadership overall" ((in 14 reviews)); "Some upper management are not so good with their employees" ((in 6 reviews))

What are employees saying about IntouchCX redundancies in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about IntouchCX redundancy and their outlook for job security at IntouchCX in 2026.

IntouchCX Reviews

3.0

44% would recommend to a friend

(1,116 total reviews)

Mitul Kotecha and Shane Kozlowich

44% approve of CEO

37% positive business outlook

IntouchCX has an employee rating of 3.0 out of 5 stars, based on 1,116 company reviews on Glassdoor which indicates that most employees have an average working experience there. The IntouchCX employee rating is in line with the average (within 1 standard deviation) for employers within the Management and consulting industry (3.7 stars).

Reviews by job title

1K reviews

5.0

3 June 2026

Friendly environment with good learning opportunities

Technical support specialist

Recommend

CEO approval

Business outlook

Pros

There is a learning period to help learn and get more experience. Very friendly. They have events for the employees to bond and create a positive experience.

Cons

They have a very strict privacy policy.

IntouchCX Response

3w

Hi there, Thank you for sharing your experience with us! We are thrilled to hear that you enjoyed our friendly team culture, valuable learning opportunities, and engaging employee events. We note your comment on our strict privacy policy; these tight measures are essential to keep our clients' data safe and secure. Thanks!

5.0

20 May 2026

Respectful environment with good pay and growth opportunities

Client service representative

Recommend

CEO approval

Business outlook

Pros

Respect of humanity and beter salary than all other call centers in Greece and growth

Cons

Don't remember any at this time

IntouchCX Response

1mo

Hello there, Thank you for your heartfelt and detailed feedback! We’re truly honored to receive such kind words about your experience with IntouchCX. Your appreciation inspires us to continue striving for excellence and fostering a supportive and innovative workplace. Thank you for taking the time to share your experience—it means so much to us.

5.0

14 May 2026

Good place to work, but pay for promotions could improve

Team leader

Recommend

CEO approval

Business outlook

Pros

Good place to work with

Cons

Better pay could have been provided for internal promotions

IntouchCX Response

1mo

Hello there, thank you for your positive review! We’re so happy to know we’ve made a great impression, and we truly appreciate your support.

Viewing 1 - 3 of 1,116 Reviews

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Director, Workforce Management

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Director, Workforce Management

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USD 125K - USD 132K /yr

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Team Lead (Supervisor)

IntouchCX

IntouchCX Reviews

Company ratings over time

Reviews by job title

Friendly environment with good learning opportunities

Respectful environment with good pay and growth opportunities

Good place to work, but pay for promotions could improve

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Jobs at IntouchCX