Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      MSR IT Solution

      Is this your company?

      MSR IT Solution Reviews

      3.1

      57% would recommend to a friend

      (65 total reviews)

      Mita Chakraborty

      54% approve of CEO

      45% positive business outlook

      MSR IT Solution has an employee rating of 3.1 out of 5 stars, based on 65 company reviews on Glassdoor which indicates that most employees have a good working experience there. The MSR IT Solution employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      65 reviews
      5.0
      11 June 2025

      A Balanced Overview of the Support Engineer Role at MSR IT Solutions: Opportunities, Challenges, and Growth

      L1 - support engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Skill Development: Constant exposure to new technologies and troubleshooting scenarios helps in enhancing technical and problem-solving skills. Team Collaboration: Opportunities to collaborate with various teams, including development, network, and security, to resolve technical issues. Job Stability: IT support roles typically offer strong job security, as businesses rely on technical infrastructure to remain operational. Customer Interaction: Engaging directly with clients allows for improving communication and customer service skills, making the role rewarding. Learning Opportunity: Exposure to a variety of issues and systems (servers, networks, etc.) provides a solid learning ground for career advancement in IT. Variety of Tasks: The role involves handling different challenges daily, making the work dynamic and engaging.

      Cons

      High Stress: Handling urgent technical issues, particularly with high-priority systems, can be stressful, especially in a fast-paced environment. Long Hours: The role may involve after-hours or weekend support, especially in case of emergencies or system downtime. Repetitive Issues: Some tasks can become repetitive, especially when dealing with recurring issues, leading to potential monotony. Limited Advancement: Depending on the company structure, there might be limited opportunities for immediate upward mobility in the support role. Pressure to Meet SLAs: Support engineers are often required to meet strict Service Level Agreements (SLAs), which can be challenging when dealing with complex issues.

      5.0
      31 July 2023

      Good Place to Work

      Technical service desk
      Recommend
      CEO approval
      Business outlook

      Pros

      Great Environment to work Good learning opportunities Good exposure to technology

      Cons

      Nothing as such till now

      Viewing 1 - 3 of 65 Reviews
      Related searches: MSR IT Solution jobs | MSR IT Solution salaries | MSR IT Solution benefits | MSR IT Solution interviews
      ReviewsMSR IT Solution reviews

      Glassdoor has 68 MSR IT Solution reviews submitted anonymously by MSR IT Solution employees. Read employee reviews and ratings on Glassdoor to decide if MSR IT Solution is right for you.