Does Pets Best pay their employees well?

According to anonymously submitted Glassdoor reviews, Pets Best employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at Pets Best. This rating has decreased by 6% over the last 12 months.

How satisfied are employees working at Pets Best?

19% of Pets Best employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Pets Best 2.8 out of 5 for work life balance, 2.4 for culture and values and 2.0 for career opportunities.

What are the top reviewed jobs at Pets Best?

Claims Processor (4) , Customer Service Representative (4) , Claims Adjuster (3) , Customer Care Representative (2) , Inside Sales Representative (2) , Senior Customer Service Representative (2) , Senior Representative (2)

What are the pros of working at Pets Best according to real employee reviews?

"Good benefits and competitive pay." ((in 7 reviews)); "Work from home, pretty good pay" ((in 5 reviews)); "benefits and time off are great" ((in 4 reviews)); "Pay and benefits are good." ((in 3 reviews))

What are the cons of working at Pets Best according to real employee reviews?

"there is nothing but favoritism and poor management." ((in 6 reviews)); "Field leadership" ((in 3 reviews)); "The other red flag was promoting great work life balance and then pulling all flexibility and forcing employees to use their PTO in order to fill those gaps." ((in 3 reviews))

What are employees saying about Pets Best redundancies in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Pets Best redundancy and their outlook for job security at Pets Best in 2026.

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Pets Best

Pets Best Reviews

2.6

19% would recommend to a friend

(42 total reviews)

Jack Stephens

18% approve of CEO

28% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (42 reviews)

Pets Best has an employee rating of 2.6 out of 5 stars, based on 42 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Pets Best employee rating is 28% below average for employers within the Insurance industry (3.6 stars).

Reviews by job title

42 reviews

5.0

4 May 2025

Excellent Company! Great Benefits!

Customer escalations specialist

Recommend

CEO approval

Business outlook

Pros

Flexible remote environment. Friendly and productive workplace.

Cons

There are no cons to working at Pets Best.

5.0

18 Dec 2024

Great Place to Woklr

Customer care agent

Recommend

CEO approval

Business outlook

Pros

I love working here. Everything is a pro!

Cons

There are no cons to speak of

5.0

25 Mar 2023

good place to work

Claims adjuster

Recommend

CEO approval

Business outlook

Pros

benefits and time off are great

Cons

miscommunications, smoke and mirrors from upper levels

Viewing 1 - 3 of 42 Reviews