Does SM Retail pay their employees well?

According to anonymously submitted Glassdoor reviews, SM Retail employees rate their compensation and benefits as 3.0 out of 5. Find out more about salaries and benefits at SM Retail. This rating has been stable over the past 12 months.

How satisfied are employees working at SM Retail?

54% of SM Retail employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated SM Retail 2.4 out of 5 for work life balance, 2.8 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at SM Retail?

Accounting Assistant (32) , Internship (12) , Category Merchandise Manager (11) , Human Resources Assistant (10) , Intern (9) , Accountant (8) , Accounting Supervisor (8) , Cashier (8) , Manager (8) , Senior Manager (8) , Supervisor (8) , Accounting Associate (7) , IT Associate (7) , IT Specialist (7) , Treasury Assistant (7)

What are the pros of working at SM Retail according to real employee reviews?

"Good benefits and on the time pay" ((in 26 reviews)); "Workplace is good; people are approachable." ((in 15 reviews)); "Good training ground and all task have memo and TO DO" ((in 15 reviews)); "Good pay, above average compared to other companies" ((in 14 reviews)); "Good working environment" ((in 12 reviews))

What are the cons of working at SM Retail according to real employee reviews?

"Extended working hours" ((in 28 reviews)); "No work life balance" ((in 15 reviews)); "Long hours (decrease due to pandemic)" ((in 13 reviews)); "Toxic culture for most depts." ((in 8 reviews)); "not all the manager are nice" ((in 4 reviews))

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SM Retail

SM Retail Reviews

3.2

54% would recommend to a friend

(387 total reviews)

54% positive business outlook

Ratings by category

3.1

Career opportunities

3.0

Compensation and benefits

2.9

Diversity and inclusion

2.8

Culture and values

2.7

Senior management

2.4

Work/Life balance

SM Retail has an employee rating of 3.2 out of 5 stars, based on 387 company reviews on Glassdoor which indicates that most employees have a good working experience there. The SM Retail employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.5 stars).

Reviews by job title

387 reviews

5.0

6 July 2026

Strong processes and training, but limited growth opportunities

Merchandiser

Recommend

CEO approval

Business outlook

Pros

Very process oriented. Company provides training and rewards loyalty and hard work

Cons

Not much growth. Hard to move up because not much high level position. Can be stuck in a mid manager position for years

5.0

27 Feb 2026

Great company

Manager

Recommend

CEO approval

Business outlook

Pros

salary increase, healthcare benefits, gratuity pay

Cons

none at all. SM is a great company

5.0

2 Jan 2026

Good Company

It associate

Recommend

CEO approval

Business outlook

Pros

good salary and benefits. overall good company

Cons

hectic schedule and short staff

Viewing 1 - 3 of 387 Reviews

Jobs at SM Retail

Customer Service Supervisor

Philippines

PHP 24K - PHP 25K /mo

(Employer provided)

View job

Personal Shopper 2.0 Manager

Quezon City

PHP 35K - PHP 45K /mo

(Employer provided)

View job

Personal Shopper Supervisor 2.0-SM Store Megamall

Mandaluyong City

PHP 25K - PHP 30K /mo

PHP 29K - PHP 29K /mo

(Employer provided)

View job