Does Second Cup pay their employees well?

According to anonymously submitted Glassdoor reviews, Second Cup employees rate their compensation and benefits as 2.1 out of 5. Find out more about salaries and benefits at Second Cup. This rating has decreased by 12% over the last 12 months.

How satisfied are employees working at Second Cup?

44% of Second Cup employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Second Cup 3.2 out of 5 for work life balance, 3.0 for culture and values and 2.5 for career opportunities.

What are the top reviewed jobs at Second Cup?

Barista (279) , Cashier/Barista (55) , Cashier and Barista (15) , Sales Associate (10) , Manager (9) , Supervisor (8) , Barista, Shift Supervisor (5) , Barista/Cashier (5) , Store Manager (5) , Barista, Keyholder (4) , Assistant Manager (3) , Cafe Barista (3) , Cashier (3) , Customer Service Representative (3) , Assistant Store Manager (2)

What are the pros of working at Second Cup according to real employee reviews?

"Free drinks and food." ((in 49 reviews)); "Very flexible hours and willing to work around school schedule." ((in 29 reviews)); "Customer service, great staff, fast" ((in 18 reviews)); "workers will be as jaded as you so you will meet some really great people." ((in 15 reviews)); "friendly staff and flexible schedule" ((in 9 reviews))

What are the cons of working at Second Cup according to real employee reviews?

"Bad management and often worked alone" ((in 41 reviews)); "low pay; boring; bad bosses; customers" ((in 27 reviews)); "Minimum wage, open late, busy when closing," ((in 18 reviews)); "no raise and no benefits" ((in 16 reviews)); "Manager is rude and overbearing Staff are given pay which is worse than competing cafes and are subject to more tasks" ((in 15 reviews))

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Second Cup

Second Cup Reviews

3.2

44% would recommend to a friend

(576 total reviews)

Stacey Mowbray

71% approve of CEO

28% positive business outlook

Second Cup has an employee rating of 3.2 out of 5 stars, based on 576 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Second Cup employee rating is in line with the average (within 1 standard deviation) for employers within the Restaurants and food service industry (3.7 stars).

Reviews by job title

576 reviews

5.0

4 Mar 2026

Good to work

Barista

Recommend

CEO approval

Business outlook

Pros

Great environment Great people Customers are good

Cons

No holidays Long shifts Short break

5.0

21 Aug 2025

Canadian

Barista

Recommend

CEO approval

Business outlook

Pros

Tips, good hrs, fun, trainings

Cons

Entry job and gotta do everything

5.0

16 June 2025

great environment

Manager

Recommend

CEO approval

Business outlook

Pros

great team, perks, timings, hours

Cons

busy work, long standing, heavy lifting

Viewing 1 - 3 of 576 Reviews

Jobs at Second Cup