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      SmartBite

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      SmartBite Reviews

      3.8

      67% would recommend to a friend

      (56 total reviews)
      avatar

      Gabriele Fadda

      70% approve of CEO

      70% positive business outlook

      Ratings by category

      4.1

      Diversity and inclusion

      3.9

      Career opportunities

      3.5

      Culture and values

      3.5

      Work/Life balance

      3.2

      Senior management

      3.1

      Compensation and benefits

      SmartBite has an employee rating of 3.8 out of 5 stars, based on 56 company reviews on Glassdoor which indicates that most employees have a good working experience there. The SmartBite employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      56 reviews
      5.0
      29 July 2025

      A Great Place to Learn, Grow, and Feel Valued

      Senior operation executive
      Recommend
      CEO approval
      Business outlook

      Pros

      Working at Smartbite has truly been an incredible journey. Since I joined in 2023, I’ve experienced continuous learning, hands-on exposure to operations, and genuine career growth. The system here is streamlined and easy to use, which makes our day-to-day work so much more efficient. What stands out the most is the positive and friendly environment. The team is not only professional but also very supportive – it genuinely feels like a second home. Management is approachable and always willing to listen to feedback, suggestions, and new ideas. They empower us to take ownership and bring innovation to the table. Smartbite is a company that believes in upskilling and nurturing talent, and I’m proud to be part of a place that values both personal and professional growth. I would highly recommend anyone looking for a fulfilling and exciting career to join Smartbite.

      Cons

      Honestly, nothing to complain about so far – the experience has been amazing. learning more and More.

      5.0
      2 May 2025

      Good Place for People Who Want to Grow Fast

      Operations vendor manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Company is moving much faster now compared to last year as I heard Management stepped back in and started closing deals directly — things are back on track. Especially a few people that work 10-12 hours per day every single day. Wrong hires from the past (some with a too “consulting” style but no real ownership) have been let go. Payroll has been optimized, so more resources go into actual growth. The people who are still here are more focused, more action-oriented, and more responsible. If you’re curious, hands-on, and want to build something, this is a good place to learn and grow quickly. Clear opportunities to take more responsibility if you prove yourself — I’m working hard because I want a promotion by the end of the year.

      Cons

      Some low-performers are still in the team and are protected too long — even when they keep making daily mistakes with customers and I don’t know what some analyst or people do with no clear results. Invest in more commercial and motivated customer support people that love customers. Can be frustrating when you’re trying to push forward and others don’t care as much. Sometimes the standard for hiring isn’t strict enough — the company should only take in people who are curious, fast, and really want to grow - Hopefully a new HR will come and help with better hiring - attract the right people. Not the place for people who want to be comfortable or just do the bare minimum - unfortunately these people will slow the team down

      avatar
      SmartBite Response
      11mo
      Thank you for the thoughtful and constructive feedback. We're glad to hear you’ve noticed the renewed momentum across the company. The shift in energy, accountability, and direct involvement from leadership is a reflection of our commitment to getting back to fundamentals—ownership, clarity, and speed. We appreciate your recognition of the team members who go above and beyond daily, and we agree that SmartBite is best suited for individuals who are curious, hands-on, and eager to grow. There are clear opportunities here for those who are willing to step up and deliver. Regarding your suggestions, we hear you. We’re actively working on refining our hiring standards and performance management frameworks to ensure we attract and retain the right people. We're also reviewing how to better support high-performers and create an environment that rewards ownership while reducing friction caused by misalignment. Thank you again for your dedication and honest input—it’s exactly the kind of mindset that helps SmartBite grow stronger.
      5.0
      6 Mar 2025

      Massive improvement

      Commercial account manager
      Recommend
      CEO approval
      Business outlook

      Pros

      The company has made big improvements, especially with new client growth. Leadership is clear and focused, pushing for real results using dashboards A better team culture now that the lazy and dishonest people are gone

      Cons

      Operations still need improvement, but progress is happening. Hiring from corporates didn’t work well—better to bring in people who thrive in a fast-paced environment.

      avatar
      SmartBite Response
      1y
      Thank you for taking the time to share your feedback. We’re pleased to hear that you’ve noticed significant improvements in client growth and team culture at SmartBite. Your insights on operations and hiring are invaluable, and we appreciate your constructive advice on refining our processes and focusing on adaptable talent. We’re committed to continuous improvement and will take your suggestions into consideration as we move forward.
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      ReviewsSmartBite reviews

      Glassdoor has 77 SmartBite reviews submitted anonymously by SmartBite employees. Read employee reviews and ratings on Glassdoor to decide if SmartBite is right for you.