Definity Reviews

3.7

70% would recommend to a friend

(752 total reviews)
avatar

Rowan Saunders

74% approve of CEO

64% positive business outlook

Definity has an employee rating of 3.7 out of 5 stars, based on 752 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Definity employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

752 reviews
5.0
27 June 2026
Recommend
CEO approval
Business outlook

Pros

Flexible schedule Hybrid work Support from CTA’s & Leaders Good pay

Cons

Stressful work load at times

avatar
Definity Response
1d
Thank you for taking the time to share your experience and for your many years with Definity. We’re delighted to hear that you value our flexible and hybrid work environment, the support provided by our CTAs and leaders, and our competitive compensation programs. We also appreciate your honest feedback regarding workload challenges. We recognize that claims roles can be demanding at times, and we're continually working to improve processes, resources, and support to help our teams manage workloads effectively while maintaining a positive employee experience. Thank you again for your feedback and for your dedication over the past 10 years. We’re grateful to have you as part of the Definity team and wish you continued success.
1.0
19 June 2026
Recommend
CEO approval
Business outlook

Pros

• Fair pay with annual raises and bonuses • Hybrid work schedule and flexibility • Supportive coworkers and strong teamwork • Employee share purchase program • Good health and dental benefits

Cons

• High workload and very large claim volumes, causing stress and burnout • Frequent unpaid overtime that makes work-life balance impossible • Unrealistic performance expectations most times • Micromanagement • Significant focus on call metrics in addition to claim handling responsibilities • Sick day and mental health day policies are very restrictive despite flexibility being promoted • Employee engagement survey process is biased as it is not anonymous

avatar
Definity Response
1w
Thank you for taking the time to share your feedback and for your more than five years of service with Definity. We appreciate your recognition of our competitive compensation, flexible work arrangements, benefits, and the support of your colleagues. We are sorry to hear that your experience has been impacted by workload concerns, stress, and aspects of our management practices. Creating an environment where employees can thrive professionally while maintaining their well-being is important to us, and we recognize that there is always more work to do. We take feedback regarding workload management, performance expectations, employee wellness, and leadership practices seriously. Employee feedback plays an important role in helping us identify opportunities for improvement, and we continue to evaluate our programs, processes, and ways of working to better support our teams. We appreciate your candid comments and your suggestions regarding trust, staffing, employee well-being, and acting on employee feedback. Perspectives like yours help inform ongoing conversations about how we can continue to improve the employee experience across the organization. If you'd like to discuss your experience further, we encourage you to reach out to our HR team at HRSharedServices@definity.com. All conversations are confidential, and we welcome constructive input from our employees as we work to make Definity an even better place to build a career.
5.0
18 June 2026
Recommend
CEO approval
Business outlook

Pros

Great place to work, lot of buy in across the business

Cons

None to speak of in my experience

avatar
Definity Response
1w
Thank you for taking the time to share your experience and for your recommendation. We're delighted to hear that you found Definity to be a great place to work and that you experienced strong collaboration and support across the business. Creating an environment where teams are aligned and invested in shared success is something we strive for every day. We appreciate your contributions during your time with us and wish you all the best in your future endeavors. Thank you again for sharing your feedback!
Viewing 1 - 3 of 752 Reviews

Glassdoor has 894 Definity reviews submitted anonymously by Definity employees. Read employee reviews and ratings on Glassdoor to decide if Definity is right for you.