While the creative freedom is wonderful, sometimes the overall accountability at the agency is lacking. There is still a disconnect in terms of effective cross-team communication, as well as standardizing the onboarding procedure agency-wide.
TurnAround is still growing rapidly as we try to keep pace with the sharp increase in demand for our services, so I say all this while still allowing the agency breathing room to catch up. All big transitions such as these are bumpy, so just bear in mind that these cons may no longer be applicable in a year's time.