Does Urban pay their employees well?

According to anonymously submitted Glassdoor reviews, Urban employees rate their compensation and benefits as 1.9 out of 5. Find out more about salaries and benefits at Urban. This rating has decreased by 45% over the last 12 months.

How satisfied are employees working at Urban?

19% of Urban employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Urban 2.4 out of 5 for work life balance, 2.0 for culture and values and 2.2 for career opportunities.

What are the top reviewed jobs at Urban?

Massage Therapist (32) , Licensed Massage Therapist (10) , Certified Massage Therapist (4) , Therapist (4) , Sales (3) , Customer Service Representative (2) , Freelance Massage Therapist (2) , Full Stack Developer (2) , Mobile Massage Therapist (2) , Office Manager (2) , Sales Associate (2) , Software Engineer (2)

What are the pros of working at Urban according to real employee reviews?

"Flexible hours while self employed" ((in 7 reviews)); "Great experience and friendly people" ((in 7 reviews)); "Very good support flexibility and money is good if you are planning to do this as your only job maximum flexibility is recommended" ((in 4 reviews)); "Collaborative Culture: One of the standout features of Urban Company is its collaborative work culture." ((in 4 reviews)); "Easy to pick up work and good pay" ((in 4 reviews))

What are the cons of working at Urban according to real employee reviews?

"Low salary, hard to work from home." ((in 3 reviews)); "late working hours (think this comes with the job as clients want evening appointments)," ((in 3 reviews))

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Urban

Urban Reviews

2.4

19% would recommend to a friend

(110 total reviews)

Jack Tang

15% approve of CEO

25% positive business outlook

Urban has an employee rating of 2.4 out of 5 stars, based on 110 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Urban employee rating is 38% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

110 reviews

5.0

23 Jan 2023

Excellent

People and culture manager

Recommend

CEO approval

Business outlook

Pros

Growth and culture is incredible

Cons

Tough times through covid but getting better

Urban Response

Thanks for the review and for helping make Urban what it is! We’ll take note of your points and make sure they’re heard by the right people.

5.0

8 Feb 2026

Less is more

Freelancer

Recommend

CEO approval

Business outlook

Pros

Enough work for everyone Flexible diary Cool customer service agents

Cons

No holiday pay No pension Better partnership with massage brands

5.0

4 Nov 2025

Great platform

Massage therapist

Recommend

CEO approval

Business outlook

Pros

Very convenient, great money, lovely customers

Cons

Can be stressful if a difficult client leaves a bad review

Viewing 1 - 3 of 110 Reviews

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Excellent

Less is more

Great platform

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