Functional consultants provide advice and support to businesses about technology that can perform critical tasks and processes. They recommend and configure technology-based solutions to address a client or organization’s business needs. These consultants commonly represent a specific brand or product line or specialize in a particular type of technology. They gather information from the client to determine their challenges and priorities and then recommend programs or systems that would be beneficial to their business.
Functional consultants typically have a bachelor’s degree in a computer science field and a background in tech support or software development. They must have extensive knowledge about their specific product line or type of technology, and an in-depth understanding of how it can solve business needs. Requires good client relations skills and problem-solving capabilities.