Change Analyst

Technology Change Analyst

Your new team:

Our Technology Change Control team sits within the Production Systems department of Auto & General's Technology division. We are the guardians of operational resilience — ensuring that every technical change is assessed, governed, and implemented with precision. Working closely with the Change Advisory Board (CAB) and technical teams across the business, we play a critical role in protecting our infrastructure, minimising disruption, and keeping A&G on the path to becoming Australia's best insurer.

The role:

As a Technology Change Analyst, you'll sit at the intersection of IT governance and technical delivery — owning the end-to-end management of change requests while providing essential support to the CAB. Your work directly safeguards the stability and resilience of A&G's IT environment, ensuring every change is assessed, documented, and executed with rigour and precision.

• Receive, log, triage, and manage incoming change requests, ensuring completeness, accuracy, and appropriate escalation
• Prepare agendas, materials, and minutes for CAB meetings; track decisions, distribute outcomes, and follow up on action items
• Assist in assessing risk and developing mitigation strategies and contingency plans for proposed technical changes
• Support change impact analysis across IT systems, applications, and infrastructure, collaborating with technical teams to validate assessments
• Communicate change-related information clearly to stakeholders across technical and non-technical audiences, managing expectations throughout the change lifecycle
• Track KPIs and prepare regular change management performance reports, contributing data for continuous improvement initiatives
• Maintain accurate, up-to-date records of change requests, approvals, and implementations, ensuring compliance with internal policies, external regulations, and audit requirements
• Identify opportunities to improve the efficiency and effectiveness of change management processes, including automation opportunities and CAB operations

What experience you'll bring:

• 3+ years of experience in change control, change coordination, IT general control auditing, or a hands-on technical IT role
• Experience with ITIL change management or change enablement processes — highly desirable
• Experience working with ServiceNow's ITSM platform — highly desirable
• Strong analytical and problem-solving skills with the ability to assess technical risk, identify dependencies, and develop mitigation strategies
• Excellent verbal and written communication skills, with the ability to engage effectively with both technical and non-technical stakeholders
• Exceptional attention to detail with a meticulous approach to documentation, record-keeping, and process adherence
• Strong organisational and time-management skills; proven ability to manage multiple priorities and meet deadlines under pressure
• Familiarity with APRA prudential standards and regulatory compliance obligations — advantageous
• Bachelor's degree in Business Administration, Project Management, Computer Science, Information Technology, or a related field — or equivalent experience

Location

Close to a variety of public transport and easy parking options, the Toowong office has excellent end of trip facilities (including secure bike storage and showers), outdoor spaces and plenty of modern collaborative areas to work and connect with colleagues. Conveniently based at Toowong Village tower with views of the mountains and the Brisbane River, our location is only 4 km from the city and provides access to retail, restaurants and other amenities.

The benefits of working at A&G

• Be rewarded — we recognise high performance and reward our people for their hard work through bonuses and other perks.
• Work flexibility — with options to work from home up to two days per week after probation.
• Options for leave — life happens, so we've got volunteer days, an additional paid 'ME' day, paid parental leave and the opportunity to purchase additional leave to cover all of the big stuff.
• Grow with us — we've got learning and professional development opportunities to suit everyone.
• Give back — our A&G Difference program gives you the power to change our community for the better through volunteering, fundraising and donation opportunities for causes that you're passionate about.
• Take care of yourself — your wellbeing is important to us and our healthy mind and body hub, mental-health support and fitness discounts will help you be your best self.
• Celebrate the wins — we love sharing our successes and celebrating together - join us and you've got a ticket to our many on-site events throughout the year, family fun days and annual celebrations.
• Save money — as well as discounts on insurance products, we've teamed up with some incredible retailers, hospitality providers and others to bring you discounts on your purchases, no matter where you are in Australia.

About us

Auto & General (A&G) is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community. Our range of general insurance products including Car, Motorcycle, Home, Contents Pet and Travel products are delivered through our multi-award-winning brand Budget Direct and partnerships with leading brands - ING, Qantas, and Coles Insurance. We're excited about the future and we're always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia's best insurer! If this sounds like you, apply today.

Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.

• A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.

Internal Applicants: Please ensure your manager or team leader is aware of your application. If this sounds like your next challenge, click on the APPLY NOW button and submit your application.

We are accepting referrals for this position. If you know someone who has the right skills & experience, please encourage them to apply and advise our recruitment team.