Customer Service Specialist

Job Req Number: 116065
Time Type: Full Time

Are you passionate about putting customers first, delivering the best performance, and fostering true collaboration to keep the supply chains flowing? Join us and be a part of DSV’s global family.

DSV Solutions is seeking to hire a skilled and passionate Customer Service Specialist in AUS - Len Waters Estate, Aviation Road

The purpose of this role is to deliver exceptional customer service while maintaining a high level of professionalism and respect in all communications. It requires strong teamwork, a proactive approach to learning, and a commitment to achieving targets and results. The role demands effective problem-solving skills, high attention to detail, and efficiency in managing tasks, including maintaining proper email etiquette. Success in this position also depends on the ability to work autonomously, meet responsibilities independently, and utilize computer systems effectively, including WMS and the Microsoft Office suite.

Your typical day at DSV:

• Respond in a timely manner to phone and email enquiries sent from the client relating to orders, deliveries, and transport.
• Monitor ticket queues, priorities tasks to meet SLAs
• Assist with analysis of dispatch status
• Inform clients of order status in a timely manner
• Provide operational and administrative support and assistance to the Customer Service Manager and DSV Operations and Transport teams in relation to orders, deliveries, and transport/freight administration
• Support existing and new products and services, look at ways of reducing costs and increasing profitability for the company and retaining existing clients and business
• Assist and resolve invoice queries in conjunction with operations/account management
• Develop and maintain productive and positive relationships with clients

About you:

• Extensive experience within the Transport and Logistics industry in a customer support role
• Strong system experience: WMS, Microsoft Excel
• Experience working in a high-volume and fast paced role
• Strong commitment to delivering high-quality customer service

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com

At DSV, we believe diversity gives us a competitive edge and as such we value the diverse backgrounds and experiences that people bring to our business. We welcome everyone from all walks of life including First Nations Peoples, Veterans, and people of all ages, genders, and abilities. Everyone should feel welcome here. We're all about hiring the best talent. We want a team that's as diverse and dynamic as our communities.