Data Center, Area General Manager -Pacific

About Us – CBRE Data Center Solutions
CBRE Data Center Solutions (DCS) is a global leader in delivering integrated real estate, facilities, and technology solutions across the entire data centre lifecycle.
Our team brings deep expertise across all DCS service lines, combining capital markets insight with technical excellence to unlock value for data centre owners, occupiers, and investors worldwide.

Why Join Us?
Support high-growth operations at a leading static site and client location in the booming Hyperscale Data Center sector.
Performance-driven culture – your efforts are recognised and rewarded.
Career growth opportunities – take your career to the next level… the sky’s the limit.
Autonomy meets support – manage service delivery end-to-end while being mentored by an experienced platform team.

About the role:
The purpose of the Area General Manager role is to lead the day-to-day delivery of a portfolio of accounts across Australia.
This incorporates delivering exceptional customer outcomes while driving strong sustainable growth, statutory compliance and governance, the management and development of our people (operational, contract support and management), the continual development of our customer base, and full operational responsibility of the assigned portfolio of critical infrastructure facilities.
The AGM is also an operational excellence lead for the Pacific BU and provides broader oversight of technical, QHSE and other compliance and capability areas within Data Center's client spaces across Pacific BU.
Work Location: George Street, Sydney.

What You’ll Do:
Strategic development of the account portfolio, delivering increased turnover and profitability, securing additional services and projects, and renewal of all contracts/tenders
Provide leadership with full responsibility for profit and loss including contract and business reviews, financial planning for revenue and profit delivery, debt and cost reduction, contract growth, and ensuring financial targets are met and exceeded
Take appropriate actions indicated by variances to ensure revenue, operating profit, working capital and additional work targets are met and continually improved upon without compromising service standards or customer relationships
Communicate and implement business policies and processes, and be a champion for adoption and compliance with the DCS suite of critical environment controls
Work closely with the procurement team to maximise use of preferred suppliers and to ensure robust back-to-back, performance focused contracts are in place
Ensure fair treatment of suppliers at all times, maintaining professional supplier management and supporting arbitration of disputes
Optimise staffing structures across contracts and balance cost reduction without compromising delivery of services and promote the leveraging of expertise across the portfolio of accounts
Business Development and Marketing
Support the sales process through solutions development, participate in prospective client presentations, and consultation meetings, and attend industry events
Host site visits and support mobilisation of new, or demobilisation of exiting accounts
Contribute to business growth, including new business identification and organic expansion across all activities, including projects
Customer Relations
Represent CBRE in a professional and credible manner to customers and the wider industry
Build and develop high-level customer relationships with existing and potential customers through understanding of requirements and emerging industry demands
Relentless focus upon the delivery of service levels and reliability/uptime, and always contactable and responsive to customers
Quality and Safety Management
Be a visible and passionate champion for safety, role modelling behaviors and recognising individual and team safety performance
Monitor and identify areas for improvement as a matter of course, identifying and acting on trends, incidents and reports to create interventions that drive continuous safety behaviour improvement
Ensure mandatory processes and controls are in place and teams are compliant with customer, CBRE, and statutory requirements
People Management
A visible and engaging leader, regularly communicating on business performance and direction, and meeting with teams within all accounts and sites
Ensure all people are appraised annually and managers are formally trained in the CBRE appraisal process, and people development plans are in place
Establish a robust succession plan by identifying and supporting emerging talent
Supporting and engaging in wider employee retention and development strategies, including the identification and nurturing of high potential and high performing individuals

What You’ll Need:Required Knowledge and Skills:
To perform this job successfully, an individual must be able to perform each key responsibility well and the requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Communication Skills
Ability to comprehend, analyse, and interpret complex business documents. Able to respond effectively to sensitive and confidential matters. Ability to write reports, and to make effective and persuasive presentations on complex topics to employees, clients, senior management and/or public or industry groups. Reasoning Ability
Ability to solve advanced problems and deal with a variety of options in complex situations. Requires expert level analytical skills with proven experience in developing strategic, operational and business solutions in a growing, matrix-based multi-industry environment. Financial Knowledge
In-depth knowledge of financial terms and principles and able to review complex financial/business analyses and reports.
Able to conduct routine and ad hoc financial analysis and derive subsequent plans and recommendations to enhance business performance.
Other Skills and Abilities
Intermediate experience with Microsoft Office Suite. Strong command of the English language and excel in the areas of spelling, grammar and punctuation
Proven track record in a senior management role with responsibility for facilities service delivery, culture, people and business growth, preferably within a technical and/or hard services environment
Highly developed interpersonal skill and enthused by a fast-paced, high growth environment
Self-starter, confident, composed and result focused, able to deal comfortably with complexity and uncertainty
Ability to balance strategic thinking with tactical delivery of client and business outcomes
Ability to gain trust and support of senior management and key client decision makers
Ability to manage conflict and crisis situations effectively

Qualifications and Education:
Master’s or bachelor’s degree desirable, and a minimum of 10 years leadership experience gained delivering facilities management outcomes, preferably within a critical infrastructure environment.
Projects delivery experience also desirable.