Intelligent Automation Developer (Italian Team)

About Customs Support Group

Customs Support Group (CSG) is Europe’s leading independent customs services provider. Founded in 1964, we operate in 14 European countries with 100+ offices and a team of 1,700+ customs professionals.

We help companies move goods across borders smoothly and compliantly, taking the pressure out of customs.

What we do: We support more than 60,000 clients and process over 20 million declaration lines each year.
From day‑to‑day customs declarations to compliance, duty optimization and trade advice, we make cross‑border trade easier and more predictable.

How we work: We combine local customs expertise with modern digital tools to handle large volumes accurately and at speed.
Our technology helps teams work smarter, reduces manual effort, and improves turnaround times. In markets like the UK, this already led to clear productivity gains.

Why it matter: Customs rules are becoming more complex and mistakes are costly. Delays, compliance risks and unclear regulations can slow businesses down.
CSG helps clients stay compliant, reduce risk and keep their supply chains moving.

Why Join Us

At CSG, you will be part of a growing international organization that is improving how customs work gets done.

You will:

• Work with experienced customs professionals and technology teams
• Gain exposure to international trade and complex supply chains
• Contribute to services that have a real impact on global commerce

This is a chance to build a career in a stable but evolving industry, where expertise and good judgement still matter.

Purpose of the position

Position Overview

As part of our digital transformation, we use automation tools to partially pre-fill customs declarations based on structured data extracted from customer documentation (e.g., invoices, packing lists, client dossiers).

We are looking for a motivated Automation Operator to join our Tech Hub team in Poland.

This person will support the Italian operations by processing PDF documents through specialized tools and ensuring the extracted data is correctly aligned with customs declaration requirements.

Main Responsibilities:

• Process customs-related documentation (invoices, packing lists, client dossiers) using automation tools such as Docparser and Lobster.
• Analyze structured output to verify and extract key data elements necessary for customs declarations.
• Collaborate remotely with the Italian automation team to clarify unclear documents or specific client requests.
• Ensure consistency and correctness of the data transferred through the tools.
• Report issues related to document quality, missing information, or system processing anomalies.
• Maintain an organized workflow and report task progress using internal tracking systems.

Job Requirements::

• Basic understanding of the structure of a customs declaration (e.g., consignor/consignee, commodity codes, incoterms, country of origin).
• High level of computer literacy (especially handling PDFs, using web-based tools, and Windows environments).
• Ability to read and interpret commercial documents such as invoices and packing lists.
• Detail-oriented with strong sense of responsibility and data accuracy.
• Good communication skills in English (spoken and written).
• Willingness to work with international teams and follow remote instructions.

Nice to have:

• Previous experience in customs, logistics, or international trade operations.
• Familiarity with tools like Docparser, Lobster, or similar data extraction platforms.
• Basic knowledge of customs software used in Italy (training will be provided).
• Knowledge of the Italian language to better understand documentation and operational context.