Junior IT Support

Kraków

Currently, Andea is looking for a skilled, open-to-new-challenges Junior IT Support. We are looking for a part-time student available full-time during the week who can, and most importantly, enjoys handling service customers and solving their problems, or passing on to administrators and overseeing/escalating the resolution process.

About Andea:

Andea specializes in delivering manufacturing technology services and solutions, from conducting technical assessments and providing strategic manufacturing systems to managing global MES rollouts. Our employees are process experts in production and logistics, quality management, and production data analysis. We have successfully delivered hundreds of global manufacturing system implementations in various industries, including: Automotive, Aerospace & Defense, Packaging, Medical Devices, FMCG, and Industrial Machinery & Equipment.

Why Andea:

Andea provides hands-on management and mentorship by people who have been in the industry for over 20 years and have worked at companies like SpaceX.
Andea is the leading solution implementer of Apriso, considered as best-in-class MES (as stated by Gartner).
Andea is growing steadily while holding onto and cherishing its small company ideals.
Andea offers multiple career paths and opportunities tailored to each employee.
Andea prides itself on its onboarding process and continuous education options.

Duties

Some of your daily tasks will include:

Responding to requests from Polish and English-speaking company employees (classic helpdesk - ongoing support and remote management and administration of access levels).
Identification and resolution of technical problems.
Installation, configuration, and updating of software.
Preparation of current documentation.
Participation in internal projects within the IT department.
Inventory of hardware and software.

You won’t be working on your own – we have a great team with different seniority.

Required skills

What you will bring along:

Comfortable with Windows.
Familiarity/experience with MS Office / Microsoft 365 software.
Practical knowledge of working in Active Directory.
Use standard diagnostic tools and applications, including the command line and Windows tools.
Experience and practical skills in diagnosing and resolving computer problems (hardware and software).
Good knowledge of computer hardware and operating systems.
Basic knowledge of computer networks.
Open-mindedness, an attitude to development, and acquiring new IT skills.
Independence and commitment.
A quality and team-oriented approach to work.

What we offer

What you’ll get in return:

Healthcare. We care for our people and their health, which is why we provide life insurance and an excellent private healthcare plan. We also very actively sponsor many programs to motivate our team to spend their free time actively.
Perks like Multisport , company retreats,we also run an employee referral program, as well as a charity initiative, Andea Grants, where every month, we draw a winner who gets to donate 5000 PLN to a chosen charity.
Impact. We give you an opportunity to work for an organization where you will have the ability to make an impact and ability to access and interact with the product owners, management team, and clients.

Grow with us:

You’ll begin your journey with Andea with an onboarding process designed to bring you into the IT day-to-day tasks.
You will be encouraged to proactively seek learning opportunities relevant to your daily work, and we’ll cover the associated costs.
We’re also big on internal knowledge sharing. We support and encourage our employees to gather more experience and climb the career ladder at the speed and direction right for them.

Recruitment. process

Step 1. You apply for this position online.

Step 2. After our HR department reviews your application, they schedule a 30-minute online conversation to get to know you better.

Step 3. You are invited for a final interview with the department manager that lasts around 1 h.

Step 4. You are offered the position.

Step 5. Your first day as Junior IT Support is in Andea.

Now, we need the right people to help us achieve this - people like you.