How are the career development opportunities at Milan Laser Hair Removal?

They will tell you any lie they need to in order for you to take the job!

Mass layoffs in fall of 2024, just to hire back most of those positions for less pay. I was told I’m not getting a raise this year on the same day that hundreds of full time employees were demoted to part time, losing their benefits and half their hours. The clinic schedules change every six months and it’s left to the field employees to reschedule everyone. Most clinics do not have the staffing or capacity to take on more clients, but are still held to incredibly unrealistic sales goals and KPI’s. As a field employee, you are gaslit by upper management because they do not care about anything other than hitting sales goals. There are NO career growth opportunities, any regional managers who leave are just absorbed by other regional managers. This company does not care about their employees or the paying clients, which is why there are so many refunds and horrible retention. Do not believe the nice reviews on here, they are fake.

Great work-life balance with great benefits. The base pay is great with lots of opportunities for extra income. This is also one of the first jobs that I've worked at that I have actually been able to take my breaks. My coworkers are fantastic and I think the teamwork mentality is really strong here.

There are constant changes, this to me is not a con because everything is healthcare should be constantly changing but if you aren't flexible, it could be a negative. You also need to know your days off 3 months in advance and it's difficult to get coverage for last minute call-outs which is also pretty standard in this industry.

First, I want to acknowledge the areas where Milan continues to excel. Our Unlimited Package remains one of the strongest differentiators in the industry. When positioned effectively, it builds lifetime loyalty and real long-term value for clients. Our clinical protocol, safety standards, and national footprint provide credibility that smaller competitors simply cannot match. Additionally, the company’s emphasis on accountability, KPI transparency, and performance recognition creates clarity for leaders who are motivated to execute at a high level. These strengths are real, and they are worth protecting.

While Milan has many strengths, there are several challenges currently impacting field performance and morale. Ongoing staffing reductions and role consolidation have significantly increased the operational burden on Clinic Managers, often requiring them to function in dual roles without additional support. Compensation structures in lower-volume markets do not always align with revenue realities, creating financial strain even among high-performing leaders. Increased promotional messaging and aggressive SMS campaigns risk eroding client trust and brand positioning over time. Additionally, frequent structural changes and schedule adjustments contribute to instability at the clinic level, making long-term planning and coaching more difficult. If left unaddressed, these factors may impact retention, performance consistency, and overall brand perception. One of the most concerning trends has been the erosion of internal morale due to increased workload demands, staffing reductions, and compensation strain in certain markets. While maintaining strong external client engagement is critical, the internal client experience is equally important. Field leaders and clinic teams are the face of the brand. When they feel overextended, undervalued, or unsupported, it inevitably impacts performance, retention, and culture. Disengaged employees do not quietly disengage, they share their experiences outside of Milan’s walls, influencing public perception and future talent acquisition. Protecting and investing in the internal team is not a soft benefit, it is a strategic necessity for sustainable growth.

Great place to work! The company culture makes it fun to come to work, and I'm alway impressed by the support from colleagues. There are lots of opportunities to learn new skills and advance your career. Plus, management is always there to offer support and guidance when needed.

No cons to state right now.

I’ve had an amazing experience here. I’ve been promoted twice in a relatively short time and feel genuinely supported on my path toward leadership. The company invests in its people, provides opportunities to take on new challenges, and celebrates career growth. The culture is positive and collaborative, and I truly feel like the work I do makes an impact. This role has been life changing for me, both professionally and personally.

Being part of a growing company means things move quickly, which keeps you engaged and learning. (Pro!)

benefits are good fair compensation

No career advancement Little to no support No job security

The tools provided to the employees to set them up for success are amazing. The growth opportunities are endless and the work/life balance is a breath of fresh air. I have been able to put down roots since finding Milan and can't wait to see what my next journey with this incredible company will hold!

I have yet to discover a downside.

Great team, benefits and free laser hair removal.

Directives from upper management, lack of communication, and growth opportunities.

The growth is amazing and there are a lot of opportunities to learn from others and develop on yourself and team. The environment is fun and welcoming. I’ve made many connections because everyone is welcoming. Milan also caters food for us which is nice because I’ve never seen any other companies do. All VP of Sales and VP of Client Services are amazing to work with. I recommend to all my friends and family to come work at Milan! Milan is the best company I’ve ever worked at by far.

I don’t have any cons at this moment. But when I’ve had a con I’ve communicated to my manager and they listened to help with a solution.

-Schedule was okay, and for the most part when you're off you're truly off. You have to be fine with working some Saturdays, but it's better than retail for sure (and don't worry, they'll constantly remind you that it is). -Benefits seemed good, costs were relatively low for decent coverage. -For the clients who enjoy their experience, it's rewarding to see how life changing this can be. -Commission is not tiered, it's a flat percentage regardless of how you perform. -There are some great people there and I built some awesome relationships, but all of those people are looking elsewhere because they have integrity and want to be respected. It seems the company can lure in great people but can't keep them, so please keep that in mind if you see talented individuals in these roles and feel you can identify with them.

Where do I even begin... -You are barely doing anything other than selling. They pitch it to you like you're going to essentially be running your business and that's the furthest thing from the truth. All you do is consultations. You don't get to work your own leads, the only thing you can do is basically harass people to purchase who didn't do it during their consultation. You don't even actually make schedules, they give you a template and you fill it out. You'll never see a P&L or do anything that requires your brain. Sell, sell, sell. -When it comes to the consultations, the pressure feels so icky. There's no option that doesn't run a credit check, and there's rarely interest free options. Pricing is INSANE, like triple or more the competition. Someone wants to talk to their husband? Too bad. Oh but don't worry, you'll leverage a promo that they run every. single. month. to get them to sign right there, but as soon as they walk out the door you can offer it over and over anyways. There's no integrity or respect for the customer to the sales process. -You are held to purely secondary KPIs. I have never worked for a company that does this, and I will tell you it's clearly not working. It does not matter if your sales are over plan, if you didn't hit a secondary KPI you could still be fired. It also doesn't matter if you are grossly under plan, because top performers are only top performers based on secondary KPIs alone. -They thrive on fear based leadership. The message is to perform or else. They are also obsessed with nailing people for silly things. This leads to such mean girl energy. There are people who go snooping through other accounts to get people in trouble. -There is no room for growth. The company is doing so many layoffs with no end in sight. They have restructured so many teams even before these layoffs that it's clear you will not have a secure career path here, ever. -There is no system in place for any situation that takes your nurse out of work. Call outs, emergencies, etc. If they can't show up you have to close and you will get no help regardless of how many times, how many refunds, etc. -The locations are falling apart. So many problems and they will have you working in downright dangerous settings. The only thing they do is put temporary band-aids on it, which leads to continual closures. Not to mention it's embarrassing for clients who pay as much money as they do to come into the locations in this state.