A company I used to be proud of working for.
Pros
+ Hybrid working (while it lasts) is the strongest attribute to working here. + Most Team Leads and Operation Managers are highly supportive. + Most people want to do the right thing by customers AND their colleagues. + The pension package (recently updated) is rather attractive.
Cons
- There's a clear paradigm shift around remote working. This is sold as a direction towards collaboration (and many other buzzwords). But the vast majority of employees expressed dissatisfaction and eventual detriment to this change. If you join then do expect the status quo to change again in the future. - There's a clear disconnect between senior management and frontline employees. Ironically, for a CEO that promotes collaboration, there's very little discussion anymore, We're just getting told with little room to discuss reasonable concerns and suitable alternatives. - Frontline employees are... to put bluntly getting hammered by changes in process combined with clunky performance management. - Message delivery from heads have gone from open and honest to creepy with a insincere. For context: We were a start up and as with all start ups mistakes happen. But what I and many would personally do to just hear "We messed up. We need your help to get it right and we'll support all of you while we make changes." People can smell toxic positivity a mile away. All it does is erode trust. - Frontline staff experience a significant amount of abuse from customers with very little to zero pushback from Starling Bank.
