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Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience at TMI did not meet your expectations. We’d like to respond to some of the points you've raised and provide additional context on how we approach certain areas as a business.
Thorough and Inclusive Hiring Process
We pride ourselves on a rigorous yet inclusive hiring process designed to identify potential and fit. It includes:
- An initial screening by our internal recruitment team
- A first-round interview with the hiring manager
- A structured formal assessment
- A final interview with a member of our Senior Leadership Team
This ensures that each hire is considered holistically and fairly, with room for candidates from diverse backgrounds and levels of experience.
Fostering Community in a Remote Setting
While we are a remote-first company, we recognize the importance of connection:
- We host quarterly in-person local socials, funded by the company, to bring teams together in their regions.
- Our quarterly town halls unite the global business, offering updates, celebrating wins, and sharing cross-functional insights.
- We also encourage camaraderie through online channels where team members can connect informally, share memes, celebrate each other with kudos, or introduce their pets.
Clear Pathways for Growth
Contrary to your feedback, career progression is something we take seriously:
- Every team has a clearly defined Progression Pathway, showing how employees can advance their careers and responsibilities.
- We conduct biannual performance reviews, offering the opportunity to discuss promotions and compensation increases.
- Employees are encouraged to use these reviews to highlight their achievements and goals.
Setting Realistic Expectations
As a performance marketing agency, client demands are a significant part of our work. We are transparent about this from the start and discuss our values and client expectations during the onboarding process. While we strive for balance, we are honest about the nature of agency work and the importance of our clients.
We regret that your experience didn’t align with the environment we strive to create, and we appreciate you highlighting areas where we can reflect and improve. If you’d like to share further specifics, please feel free to reach out to us directly at carla.alves@the-media-image.com.
Wishing you the best in your future endeavors,
The Media Image – HR Team