What is working from home like at VXI Global Solutions?

People are good on a personal level, and they create sales enthusiasm for agents. They have transformed the office and provided excellent engagement activities.

There is no competitive pay structure, no regular salary reviews, no flexible work arrangements, fewer leadership programs, and 6 out of 10 levels of management style.

Good starting pay to work from home, management is nice and acceptable.

Very high call volume, limited employees to help with the call volume.

Bi - Weekly Salary Good Environment

Work Set Up. Much better if they have opportunity to offer work from home / hybrid

Professional approach at all levels. Amazing people skills, both in global and local recruitment & talent acquisition teams. Online recruitment is complemented by the local HR and Recruitment team in Guatemala. Great job offer and the amazing opportunity to work from home. Warm welcome with local and global teams.

I can only add a Con that is not really related to VXI, but to the complicated traffic management situation in Guatemala. It took almost 2 hours to get there (and I was 30 minutes late). And the same to go back home.

One of the standout qualities of VXI is its commitment to fostering a positive work environment. The company culture emphasizes teamwork, collaboration, and open communication. Management at VXI is approachable and genuinely cares about the well-being of their employees. I've always felt comfortable sharing my ideas and concerns, knowing that my voice is heard and respected. The leadership team is transparent about company goals and is proactive in addressing any challenges that may arise. The company invests in training programs and encourages employees to take on new responsibilities, fostering a culture of continuous learning. The company understands the importance of maintaining a healthy equilibrium between professional and personal life, and they actively promote flexible working arrangements. The compensation and benefits package is competitive, and the company regularly acknowledges outstanding contributions through various recognition programs.

Not applicable - I am very pleased with my experience so far

Equipment and work from home

Must have no life during training. Training is unnecessarily too long

You only work from home.

This company is awful place to work for place bias names up under certain employees for not making goal but never realizing it’s there system. This is a company that will treat you like you don’t exist or have a family to take care of.. they will randomly send you home not knowingif your able to pay your bills.. when your making them money. it’s just a sad world to live in poor no money try to work an you gaints on top of your head causing your life pure hell.

Everything is very good they even gave me work from home when I requested for it . Even the office staff IT team , team mates everything is soo good

Transport department can be much better

great starter choice for work from home

Micromanagement. Benefits. Lack of resources as an employee.

The frontline staff is truly outstanding—colleagues are supportive, collaborative, and great to work with. The ability to work from home is a valuable benefit and helps with work-life balance. The work itself is rewarding. I enjoy interacting with customers, solving problems, and engaging in diverse and meaningful conversations throughout the day.

Management Approach: Positive reinforcement from upper management is rare. Instead, there is a heavy emphasis on performance management through PIPs (Personal Improvement Plans), which are often used as a disciplinary measure rather than a development tool. This creates a culture of fear rather than support. Lack of Developmental Support: There are minimal one-on-one sessions with upper management, limiting opportunities for personal growth, mentorship, or constructive feedback. Expectations are often unrealistic, and meeting them does not result in acknowledgment or encouragement. Rigid Scheduling Practices: Occasionally, employees are required to work four 10-hour shifts, during which daily team huddles are removed and replaced with shorter breaks. These huddles previously served as the only time to decompress and connect as a team, so their removal has negatively impacted morale. Bathroom Policy: The strict limitation of two 5-minute bathroom breaks per day, totaling 10 minutes on an 8-hour shift, feels excessive and inhumane. Exceeding this limit results in disciplinary action, including PIPs, with potential termination after multiple infractions. Limited Career Advancement: There is little effort to promote from within, despite the presence of employees with extensive backgrounds in business management and leadership roles. This results in untapped potential and low morale among high-performing team members. No Feedback Mechanism: There is currently no anonymous feedback system available for agents to voice concerns or suggestions. In my experience as a former manager, this is essential to ensure employees feel heard and valued rather than treated as just a number.