Process began with a phone call followed by a mock customer conversation conducted via GoToMeeting. I received positive feedback and was told they'd be in touch about next steps, but after a great deal of follow-up and fishing for answers, I learned the position had gone to internal hire. Though it took a long time, they did take the time to call, which I appreciated. A few months later, a second position was added and they were happy to reopen the conversation. Yet again, no follow-up no matter who I emailed, and this time no answer. They seemed like nice and conscientious people but in the small world of higher ed, this was a disappointing and disorganized experience.

Went through three rounds of interview. The first two were phone interviews. The first a screener and second with a content strategist. Then had a third simulation assuming the role of a content strategist and talking with the professor. The third was a little strange given how little information they provided or their criteria for success. Plus the platform they use is really hiccupy and difficult to physically hear, so the interview became a little awkward. Then I didn't hear anything for 2 and half weeks despite following up with the HR person several times. We finally played phone tag before the person said it wasn't a good fit. Which took literally a week despite multiple voicemails and emails on my end. A strange process.