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      A Place for Mom

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      Customer Success Manager Interview

      11 Jan 2021
      Anonymous interview candidate
      Declined offer
      Neutral experience
      Easy interview

      Application

      I interviewed at A Place for Mom

      Interview

      Interview with Recruiter and 1st round hiring manager by phone/zoom. Heavy emphasis on metrics and slightly mixed messages about the role and duties- felt like main role is to be administrative backup to the Senior Advisors who are overwhelmed and don't have time to return phone calls/fully do their role with the care communities in the network (customers)

      Interview questions [1]

      Question 1

      where do you see yourself in 5 years
      Answer question
      1

      Other Customer Success Manager interview reviews for A Place for Mom

      Customer Success Manager Interview

      7 Apr 2022
      Anonymous interview candidate
      No offer
      Negative experience
      Difficult interview

      Application

      I applied online. The process took 2 weeks. I interviewed at A Place for Mom in Mar 2022

      Interview

      After applying I was contacted for a video interview with recruiter. This was a standard screening/qualification interview. Following that interview I had a subsequent video interview with the hiring manager which was more job specific. She was very positive and spoke in future tense as if she was interested in hiring me for the position. I was contacted the next day to set up two additional video interviews with C-level executives. I went out of my way to accommodate these interviews and feel as though the interview process should never reach 4th interview if an offer is not intended. Furthermore if your are asking a candidate to invest the time for four interviews you should as least respect them enough to offer a personalized rejection call or email with individualized feedback.

      Interview questions [2]

      Question 1

      How do you feel your skills and past job experience will transition to this role?
      Answer question

      Question 2

      What is a conflict you have faced in the workplace and how didn’t you overcome this
      Answer question
      4

      Customer Success Manager Interview

      13 Oct 2021
      Anonymous interview candidate
      No offer
      Positive experience
      Average interview

      Application

      I applied through a recruiter. The process took 4 weeks. I interviewed at A Place for Mom

      Interview

      I had a fairly straightforward interview process; one with a recruiter, one peer interview, one with the hiring manager and one with a VP (though I did not have the final interview). No questions were out of the ordinary and pretty easy to answer. The process took over a month, but part of that was my own scheduling conflicts. Overall it was a good experience and seems like a very organized company to work for.

      Interview questions [1]

      Question 1

      How do you manage your time?
      Answer question
      5

      Customer Success Manager Interview

      15 Sept 2021
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 5 weeks. I interviewed at A Place for Mom

      Interview

      I went through a long and tedious process. Many rounds of interviews (around 5 or 6) for spanning weeks...without being hired. I believe the interview process should be condensed, while still being thorough, s o individuals do not waste their time and efforts

      Interview questions [1]

      Question 1

      What would I consider my management style to be?
      Answer question
      8