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      Retention Specialist Interview

      31 Oct 2025
      Anonymous interview candidate
      Declined offer
      Positive experience
      Easy interview

      Application

      I interviewed at ADT

      Interview

      It was a good interview process. Typical scenario questions. I was offered a job, but had to decline due to unforeseen circumstances. However, if given the opportunity I’d apply again.

      Interview questions [1]

      Question 1

      How would you deal with a difficult customer? How would you respond if they want to cancel their service?
      Answer question

      Other Retention Specialist interview reviews for ADT

      Retention Specialist Interview

      22 July 2020
      Anonymous employee
      Jacksonville, FL
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at ADT (Jacksonville, FL) in June 2020

      Interview

      Straight-forward, quick and efficient. I found the position on LinkedIn, was contacted within 48 hours and actually conducted a phone and MS Teams interview the same day. Had a conversation with the hiring manager and recruiter the following week. Position was offered within about two weeks from first contact.

      Interview questions [1]

      Question 1

      How would you explain to someone the process of clearing their cache?
      Answer question
      2

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