I applied online. The process took 2 weeks. I interviewed at ADT (Pasadena, TX) in Sept 2021
Interview
After the application, I was sent a self recorded interview. It was fairly easy and simple. After that about a few days later I was sent a request to schedule an interview with a recruiter. The interview came a few days after that. The interviewer was easy going and it was like having a conversation. Less than a week later I was called and told I was being offered the position.
Interview questions [1]
Question 1
Tell me about a time you dealt with an upset customer.
The interview went well and the recruiter was easy to talk to. I had a great experience with the interview and they made sure my questions were answered. I’d recommend them to a friend
Interview questions [1]
Question 1
Name a time you had to deal with an upset customer
I applied online. The process took 2 weeks. I interviewed at ADT (Wichita, KS) in Dec 2024
Interview
Video interview asked standard questions very laid back and always be prepared before hand research adt and customer service representative questions. Why you would be a good fit how to deal with angry customers
I applied online. The process took 3 weeks. I interviewed at ADT (Knoxville, TN) in Jan 2024
Interview
The interview process scared me a little because i had to role play and was not expecting that especially not really knowing my role. It all worked out for me though
Interview questions [1]
Question 1
name a time you dealt with an upset customer.
what did you do to calm them down and what was the outcome