I applied through an employee referral. The process took 1 week. I interviewed at ADT (Jacksonville, FL) in Feb 2015
Interview
They called within a few hours of my application submission, interview scheduled for the next day... Brisk... Sit and wait... Build a tower out of foam plate, cup, straw, tape, etc. Watch a movie that would not play properly... When I attempted to ask my questions I was told they did not have time to answer them... Other people showed up for the interview wearing slippers and pull over shirts.. very unprofessional in most ways... When I reached out to them as I was having a challenge doing their personality assessment they failed to respond at all...
Interview questions [1]
Question 1
What was the one incident in your career where you had to show the greatest empathy to the client..
The interview went well and the recruiter was easy to talk to. I had a great experience with the interview and they made sure my questions were answered. I’d recommend them to a friend
Interview questions [1]
Question 1
Name a time you had to deal with an upset customer
I applied online. The process took 2 weeks. I interviewed at ADT (Wichita, KS) in Dec 2024
Interview
Video interview asked standard questions very laid back and always be prepared before hand research adt and customer service representative questions. Why you would be a good fit how to deal with angry customers
I applied online. The process took 3 weeks. I interviewed at ADT (Knoxville, TN) in Jan 2024
Interview
The interview process scared me a little because i had to role play and was not expecting that especially not really knowing my role. It all worked out for me though
Interview questions [1]
Question 1
name a time you dealt with an upset customer.
what did you do to calm them down and what was the outcome