I applied online. The process took 6 weeks. I interviewed at Adyen (London, England) in Apr 2023
Interview
This company's hiring process has a complete disregard for people's time and efforts. As I progressed through the interview stages I was told by Fiona Figueroa (name and shame is required) it will take 4 weeks and there was 4 stages. She reassured me that they were hiring lots of account managers so I shouldn't worry about rushing the process. The first interview with Adyen's current account managers went well, then she sent me the case study for the 2nd part of the interview process. I was asked to schedule a date and come into the Adyen office to present with my laptop. They told me the interview was just to assess my presentation skills, but when I completed the PowerPoint and sent it back to her. . She immediately cancelled my interview, and told me I needed more time to add more details about Adyen's specific offering (from their website). She cancelled my interview the day before and told me to re-work my presentation! I did this fairly quickly because I didn't want to fall behind other applicants and resent it back within 3 days (over the weekend). The slides count went from 16 to 32, I had fully fleshed out ideas and product recommendations from Adyen platform. This took so much time and effort Then nothing!! For 2 weeks I emailed and emailed, and received nothing. After another 2 weeks of emailing I received an OOO, saying the recruiter was away with no info on when she would be back. One Wednesday evening she emailed me saying she had been away for 2 weeks due to personal reasons and had sent my presentation off to be reviewed again. I didn't hear from her for 4 weeks and no one else covered her work when she was off. I then chased her for another 2 weeks for a response with my presentation, then as you can imagine, I got the rejection email at 3am on a Thursday morning. The reason for the rejection was that they felt the presentation lacked key elements that other applicants had. When I asked for more explanation on what she meant by key elements she refused to tell me. Why would they ask me to rework the presentation if it lacked key details? These people have no regard for people's time, Fiona has behaved completely unprofessionally and unsavoury and I will continue to speak on my bad experience with them for decades to come.
Interview questions [1]
Question 1
Generic account manager questions about prioritising work load under pressure. Duty of care to clients. What size of accounts I've worked with and why Adyen. How do I prioritise clients etc..
I was contacted by two different recruiters regarding two positions I had applied for, and unfortunately neither experience was positive.
For the first recruiter screening, the recruiter joined the Zoom call a few minutes late and seemed disengaged throughout the conversation. Most of the questions were very basic, there were no meaningful follow-up questions, and it didn't feel like my responses were being actively listened to. The interview ended about 10 minutes earlier than scheduled.
The second experience was more frustrating. The recruiter did not show up for our scheduled screening call and emailed me about 20 minutes after the start time to say that her previous meeting had run over. We agreed to reschedule to next day and she confirmed the time with me. But on the day of interview, she sent a calendar invite for a different time without first checking my availability.
I understand that schedules can change and unexpected conflicts happen. However, after multiple issues with communication and scheduling, I felt the process was disrespectful of candidates' time. As a result, I chose to decline the invite.
Based on my experience, Adyen may want to invest more attention in recruiter communication, candidate engagement, and professionalism during the early stages of the hiring process.
Standard case study - gave me a scenario around a situation and I responded using the Adyen Formula. The process was designed to test the way you think and if you are able to embrace the Adyen formula. Knowledge and culture fit check.
Clear and good process, knew what to expect. Process stated like on the website. Friendly contact with recruiter, but could've been a bit more responsive. Was nice getting to know the colleagues/team so fast.