Applied for the account manager role, and received an invite to interview. Did extensive preparation for 30 minute call, only to not be asked any of the preparatory questions that were laid out in initial emails. Answered questions and asked my own, only to be told at the end of the call: "just to let you know, we are also interviewing several other candidates who have specific and relevant Account Manager experience, which is more what we're looking for." My question is, why bother to invite me to interview if you don't think I have the relevant experience? For context, I have three years of client-facing experience in a financial services environment, but my title was not Account Manager. If you are only looking for people experienced in a specific Account Manager position, that's completely fine, but why would you waste my time if you were already aware of this? Disappointing experience from an otherwise impressive company.
Interview questions [1]
Question 1
Can you tell me about specific instances where you have cross/up-sold to clients? How many accounts have you managed in the past and what size have they been? How have you sold difficult clients on products?
I was contacted by two different recruiters regarding two positions I had applied for, and unfortunately neither experience was positive.
For the first recruiter screening, the recruiter joined the Zoom call a few minutes late and seemed disengaged throughout the conversation. Most of the questions were very basic, there were no meaningful follow-up questions, and it didn't feel like my responses were being actively listened to. The interview ended about 10 minutes earlier than scheduled.
The second experience was more frustrating. The recruiter did not show up for our scheduled screening call and emailed me about 20 minutes after the start time to say that her previous meeting had run over. We agreed to reschedule to next day and she confirmed the time with me. But on the day of interview, she sent a calendar invite for a different time without first checking my availability.
I understand that schedules can change and unexpected conflicts happen. However, after multiple issues with communication and scheduling, I felt the process was disrespectful of candidates' time. As a result, I chose to decline the invite.
Based on my experience, Adyen may want to invest more attention in recruiter communication, candidate engagement, and professionalism during the early stages of the hiring process.
Standard case study - gave me a scenario around a situation and I responded using the Adyen Formula. The process was designed to test the way you think and if you are able to embrace the Adyen formula. Knowledge and culture fit check.
Clear and good process, knew what to expect. Process stated like on the website. Friendly contact with recruiter, but could've been a bit more responsive. Was nice getting to know the colleagues/team so fast.