Affiliated Computer Services Customer Care Representative interview questions

Called in reply to a Craigslist ad. (extremely misleading ad) . Scheduled an interview for the following day. Arrived at an empty waiting room, with a phone on the counter and a sign instructing me to call and let them know I have arrived.... Was greeted and taken to the 'lab' to fill out an application and take an assessment test. They tell you that dependent on your assessment test, they will conduct an onsite interview. Maybe 5 minutes after the assessment, i was told my score was good, and was led to a cubicle for an interview. Interview was easy. Basic questions. I was informed that the position was taking inbound Customer service calls for SPRINT CELLULAR SERVICE, and it seemed like there were Sales involved. Job position has nothing to do with XEROX.

I brought in hard copy of resume to Xerox. Took the tests (which were online) and passed them. Went the same day to take the urine test. Got the job. Very easy process. I started training the following Monday. Training is 5-7 weeks. 5 weeks of learning the system and everything you need to know. 2 weeks of "nesting", getting on the phones. If you do well, you go to the floor.