I applied online. The process took 1 day. I interviewed at Agero (Newport News, VA) in June 2022
Interview
The Interviewer was very pleasant, she explained to me who was Agero and what they represented. She asked me several questions, and actively listened to everything I said. I felt very at ease talking to her
Interview questions [1]
Question 1
She wanted to know what customer service skills that I had.
easy and straight to the point. trainers were supportive through training. Called tow drivers for stranded people. The work was too repetive for me and nothing was ever solved for the people, needs some better structure.
Interview questions [1]
Question 1
what makes you a good fit? tell us about your prevois work experiences?
it was very easy and it lasted 30 minutes. it was like talking to one of your friends. it was straight to the point and not dragged out. only one interview was neccessary to move to the next step.
The interview was very detailed and specific and the interviewer was very clear, direct, and helpful. She answered all my questions and explained the next steps to come in the process.
Interview questions [1]
Question 1
How well can you deal with majority of customers in an upset state?