Initial phone interview followed by an email personality and compatibility assessment, Once you are hired they schedule phone interviews to verify your language skills that are on your resume, so be prepared for that. Overall it is a pleasant and straightforward process, much like any big corporation.
I applied online. The process took 4 weeks. I interviewed at Air Canada (Toronto, ON) in May 2016
Interview
They called me by phone to set up the language test and personal interview in the first phone call, I spoke multiple languages so they had someone phone me and talk to me in all those languages. The language assessment is fairly simple, you just have to converse about daily topics with the other person on the line.
Actual Interview was quite simple and straight forward once again, expect the usual interview questions. After my interview she then told me to finish an online test, which was just simple pattern and logic questions. My process was slightly different than the others on here.
Air Canada gave me an offer during the beginning of the 3rd week after my face to face interview.
Interview questions [1]
Question 1
A couple comes to check in, but they were uninformed about the charge of an extra luggage, how do you handle the situation. (Role Play)
Very easy and straightforward interviews. Your hiring is conditional on the language assessment you need to take during your training and it needs to match your resume, so be mindful of that. Initial email, one assessment, one phone interview. They hire volume not quality for entry level positions.
I applied online. I interviewed at Air Canada in Sept 2023
Interview
Interview process was very professional, unbiased, conducted by an Air Canada recruitment specialist. Was contacted to schedule an interview, then a language assessment was done to complete the application, received a call back with the initial job offer, then onboarding.
Interview questions [1]
Question 1
How would you handle a call from a customer where English or French isn't their primary language (essentially language barriers).