I applied online. I interviewed at Air Canada (Calgary, AB) in Sept 2016
Interview
Applied online June 2016. First call of August 26th, we booked an appointment September 6th for a phone interview. It was easy in English and French. The following day was my test for English and French (conversation in both languages asking me about my experience, what's hard about my current job, asking about my last big trip...things like that). I still have an Arabic test coming up then I will post an update about the next step.
Interview questions [2]
Question 1
How to handle the situation when you have a frustrated customer?
Fair but alot of questions. Be prepared with many scenarios that demonstrates customer service and your ability to react to emergencies. Being friendly and dress appropriately is also very important
The interview process comprises an initial group meeting with all applicants, followed by a concise overview of Air Canada. Subsequently, the larger group will be segmented into two or three smaller units for individual interviews. These interviews are designed to assess your interpersonal skills, cognitive processes, and professional bearing. You will be presented with a scenario for discussion, followed by a video analysis focusing on a flight attendant's actions, requiring you to evaluate their appropriateness.
It was a great experince doing an interview, even though I didn’t make the cut during the last interview for Air Canada. Overall it was a great journey. It does bring my hopes up because I lasted till the finals.