Initial phone interview followed by an email personality and compatibility assessment, Once you are hired they schedule phone interviews to verify your language skills that are on your resume, so be prepared for that. Overall it is a pleasant and straightforward process, much like any big corporation.
I applied online. The process took 2 weeks. I interviewed at Air Canada (Toronto, ON) in Nov 2016
Interview
1st Phone Interview
2nd Language test (This part is very easy)
3rd Online Tests (IQ and personnality. Stay concentrated and calm)
4th Face to face interview
Phone calls are always good news and emails and normally not good
They will always tell you if you're going to the next stage or not. So don't worry if you don't have news just wait
Interview questions [1]
Question 1
Phone and Face to Face Interview
- Why do you want to work for AC?
- What do you know about the post that you are applying for?
- Can you give me an example of a time
you helped a co-worker?
you had to deal with a difficult customer and what did you do?
you gave an extraordinary customer service?
your manager told you to do a task differently?
- How do you handle stress?
- Can you give me an example of an activity that proves your organization skills?
- If you have a deadline that you can't meet what do you do?
- How do you handle your time?
- What achievement are you the most proud of?
Role Play (only at the face to face interview and the situation can differ)
I'm a customer and her husband don't know about the luggage regulation and they have 3 luggages.
There is a long line, they are in a hurry and they are loyal customers.
How do you explain to them that they have to pay the fees for their 3rd luggage?
Very easy and straightforward interviews. Your hiring is conditional on the language assessment you need to take during your training and it needs to match your resume, so be mindful of that. Initial email, one assessment, one phone interview. They hire volume not quality for entry level positions.
I applied online. I interviewed at Air Canada in Sept 2023
Interview
Interview process was very professional, unbiased, conducted by an Air Canada recruitment specialist. Was contacted to schedule an interview, then a language assessment was done to complete the application, received a call back with the initial job offer, then onboarding.
Interview questions [1]
Question 1
How would you handle a call from a customer where English or French isn't their primary language (essentially language barriers).