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      Air Canada

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      Customer Service Manager Interview

      10 May 2013
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 3+ months. I interviewed at Air Canada in Feb 2013

      Interview

      Interviewer called one random day about a week after application submission from Montreal and asked a bunch of questions regarding my core values, and stressful situations. Pretty standard stuff from most customer service positions. Believe me it's nothing that would really throw you off. What bugged me is I asked for clarification at times, and he just responded with "say what you think" rather than explaining what they were looking for. The interview was about 10 minutes, and felt like it went fairly well all things considered. HR manager said they would contact me within a week or so regardless of what happens after they discussed my application and answers with HR in Winnipeg (where the job was). I received no answer back within a week. I called the HR in Montreal and received no response. I left it for 2 weeks, I called back again with a voicemail for the gentleman I spoke with, again no answer and no response back. I was GUARANTEED at least an E-Mail to let me know that the position had been filled. 3 months later, dead silence. Very annoying experience. A blessing in disguise perhaps?

      Interview questions [1]

      Question 1

      What are your core values in terms of your employment? I asked for clarification and he did not clarify.
      Answer question