Initial phone interview followed by an email personality and compatibility assessment, Once you are hired they schedule phone interviews to verify your language skills that are on your resume, so be prepared for that. Overall it is a pleasant and straightforward process, much like any big corporation.
Applied online on a friday - was called soon after and they conducted a casual phone interview which went on for about 15 minutes. They asked me about myself, if I spoke any other languages (I do - English and French) and other casual questions about my education. After the conversation, I was told I passed that "round" and was scheduled for a language assessment for the next day (Saturday). The language assessment was fine - I was asked open-ended questions about my life (education, upbringing, parents etc). The next assessment was an online test - there were various questions about airport codes, geography, math, and other general customer service related questions. The one on one interview was just like a normal interview.
Interview questions [1]
Question 1
During the language assessment, my interviewer abruptly switched from english to french and it threw me off a little.
Very easy and straightforward interviews. Your hiring is conditional on the language assessment you need to take during your training and it needs to match your resume, so be mindful of that. Initial email, one assessment, one phone interview. They hire volume not quality for entry level positions.
I applied online. I interviewed at Air Canada in Sept 2023
Interview
Interview process was very professional, unbiased, conducted by an Air Canada recruitment specialist. Was contacted to schedule an interview, then a language assessment was done to complete the application, received a call back with the initial job offer, then onboarding.
Interview questions [1]
Question 1
How would you handle a call from a customer where English or French isn't their primary language (essentially language barriers).