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      Ally Financial

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      Claims Representative Interview

      18 Jan 2014
      Anonymous employee
      Itasca, IL
      Accepted offer
      Negative experience
      Average interview

      Application

      I applied online. I interviewed at Ally Financial (Itasca, IL) in Sept 2010

      Interview

      Phone interview was good except for the lies. In person interview was ridiculous. Didn't care much about experience or what you know, all they did was ask scenario questions, "what did or would you do" type questions. Same type of interview for promotions, again no care about experience or how good your current performance is. The promotion interviews are fake, they already have their candidate picked. WASTE OF TIME.

      Interview questions [1]

      Question 1

      They are all made up ridiculous questions
      Answer question

      Other Claims Representative interview reviews for Ally Financial

      Claims Representative Interview

      8 Sept 2020
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 2 days. I interviewed at Ally Financial

      Interview

      Super easy, and convenient. Everyone I spoke to was very nice and caring. Megan, the HR rep was great and kept me informed throughout the whole process and made it super easy

      Interview questions [1]

      Question 1

      STAR interview behavioral questions
      Answer question
      2

      Claim Representative Interview

      5 May 2015
      Anonymous employee
      Itasca, IL
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 days. I interviewed at Ally Financial (Itasca, IL) in July 2011

      Interview

      I was contacted for a phone interview and once that was done I flew in for an in-person interview which began with the HR Manager, then one of the Operations Managers, and finally one of Team Leaders. I was given a skills/knowledge test. Afterwards, I got a chance to shadow two representatives from two side of claims while management discussed my interview. Once they made a decision, the Ops Manager brought me into her office for a discussion about the job offer, salary and benefits. The behavioral STAR interview method was used and is still currently being used to date.

      Interview questions [1]

      Question 1

      Tell me about a time you had to go against your ethics and what was the result. Tell me about a time you had to go beyond your normal job duties. Tell me about a time you had to deal with a difficult customer and how you handled the situation. What is your greatest strength and weakness?
      Answer question

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