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      Customer Success Manager Interview

      14 Apr 2021
      Anonymous interview candidate
      Los Angeles, CA
      No offer
      Neutral experience
      Average interview

      Application

      I applied through a recruiter. I interviewed at Anagram (Los Angeles, CA) in Apr 2021

      Interview

      The interview was pretty standard. They gave me a prompt beforehand and asked me to prepare a presentation for a role play. I met with 6 different team members over the course of a 3 hour interview. They didn't ask any questions that were weird or out of left field and I left the "virtual onsite" interview feeling positive. I interviewed on a Monday and was told on Wednesday that they would have an update for me by end of week. Of course, they did not reach back out to me until the following Wednesday (over a week after I spent 3 hours of my day with them) to let me know that they were not moving forward with me. They did attempt to give some "feedback", which was basically "the team loved you and you have professional strengths that would be a fit, but we went with someone else" - so nothing I can really apply and take into future interviews, so while very nice, not very helpful in the long run. It's also worth noting that this company reached out to me asking me to interview for this role after I had interviewed with them about 6 months earlier for a different role which was given to an internal hire. It seems as if they need to hit an "interview quota" for open roles, and re-engaging with previous candidates that they have no intention of hiring might be a strategy to help them hit those numbers (total speculation on my part).

      Interview questions [1]

      Question 1

      How do you work cross-functionally with other departments? How do you manage your day to day? How do you prioritize your deliverables? What are you most proud of professionally?
      Answer question
      3