Ant Marketing interview questions

What does good customer service mean to you? Strong answer: “Good customer service means listening actively, understanding the customer’s needs, treating them with respect, and resolving issues efficiently while managing expectations. It’s about being professional, empathetic and solution-focused, even in challenging situations.” 2. Why is customer service important in this role? Answer: “This role is customer-facing and often supports people at vulnerable moments. Good customer service builds trust, prevents escalation, and ensures people feel heard and supported.”

Informal interview, seemed more like a chat with some standard competency questions which were not very challenging however the people interviewing me seemed arrogant so I did not take the position up and I got a better offer