I applied online. The process took 3 weeks. I interviewed at Arizona State University (Tempe, AZ) in June 2015
Interview
Easy online application. Waited for about 3 weeks before getting a call for an interview. Interview was panel of 3 managers; round-robin style questions. Most of the interview was focused on specific software to the position. A second portion of the interview was focused on customer service questions especially how to deal with upset customers.
About 2 weeks after the interview, I was called with an offer for the position.
Interview questions [5]
Question 1
Tell us about your current/last position.
From a customer service point of view
From a technical support point of view
Generally speaking, what is your experience with Audio/Visual equipment?
a) More specifically, what is your experience with
i) AMX systems? What typically goes wrong? How do you remediate the problems?
ii) Four Winds digital signage? What typically goes wrong? How do you remediate the problems?
iii) Cisco/Tandberg video conference equipment? What typically goes wrong? How do you remediate the problems?
iv) Vidyo? What typically goes wrong? How do you remediate the problems?
I applied online. The process took 2 weeks. I interviewed at Arizona State University in Aug 2024
Interview
The interview process was good. They asked me a mix of technical and behavorial questions. Even though I didn't get selected, one of the interviewees was gracious enough to give me proper feedback after the interview.
I applied online. The process took 5 days. I interviewed at Arizona State University (Tempe, AZ) in Aug 2015
Interview
This was a promotional interview. The questions were a lot like the interview I had to get the job. Every interviewer has several sheets of paper that have questions on it and they take turns asking the questions. Be prepared to spend 50-60 minutes.
Interview questions [1]
Question 1
When was a time you had a very difficult customer, what happened and what was the outcome?
