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      Asana

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      Customer Success Manager Interview

      12 May 2017
      Anonymous interview candidate
      San Francisco, CA
      No offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. I interviewed at Asana (San Francisco, CA) in Mar 2017

      Interview

      I had a very positive experience in the interview process. I spoke to a recruiter and and then a Manager in CS. Conversations flowed well, the interviewers asked meaningful questions and invested a fair amount of time getting to know me. I didn't make it all the way through the process because I accepted a different job before I got to go onsite for an interview. The only thing I wish was different was the pace - I was bummed I didn't get a chance to go onsite, but that's how it does sometimes.

      Interview questions [1]

      Question 1

      Explain ways you've achieved customer retention.
      Answer question
      1
      avatar
      Asana response
      9y
      Hi there, thanks so much for taking the time to write a review. We're glad to hear you enjoyed the experience. Best of luck in your job search!

      Other Customer Success Manager interview reviews for Asana

      Customer Success Manager Interview

      6 Mar 2025
      Anonymous interview candidate
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. I interviewed at Asana

      Interview

      The recruiter reached out to me for a screening call, said she would move me forward, then ghosted me. I would not recommend wasting your time with Asana, try elsewhere.

      Interview questions [1]

      Question 1

      How many accounts do you work with?
      Answer question

      Customer Success Manager Interview

      23 Sept 2024
      Anonymous interview candidate
      London, England
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Asana (London, England) in Aug 2024

      Interview

      After two rounds of initial interview questions, the team at Asana went completely quiet. When I sent a polite request for an update, there was no response. This is unacceptable for a company of such standards.
      2

      Customer Success Manager Interview

      25 Jan 2025
      Anonymous interview candidate
      London, England
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. I interviewed at Asana (London, England) in Aug 2024

      Interview

      Straight forward interview process starting with a telephone screening led by one of their HR team members and then onto an interview with the hiring manager. Then you can expect a panel interview with some of the team members. I did feel like there wasn't much that was a surprise but felt there was little enthusiasm in the 1st round interview after having a great call with HR. Overall, I think Asana is a solid company and I like the product but the interview process was a bit underwhelming. I didn't feel like I was told what the primary concern was for the hiring manager, which ultimately led to me preparing to discuss points that weren't as important to the hiring manager as I was led to believe. Otherwise, HR was stellar and made sure to get back to me quickly.

      Interview questions [1]

      Question 1

      Asked typically CSM questions, including the size of the book of business I managed and how I approached senior-level relationship building.
      1 Answer
      1