I applied through a staffing agency. The process took 3 weeks. I interviewed at Asana (Sydney) in Jan 2019
Interview
The process took over 3 weeks and was through a recruiter. I was reached by a recruiter and we had a screener call explaining about the company and the role. After that I was scheduled to interview with Head of Sales ANZ. He is a nice guy and genuinely interested in what you have to say.
It was a nice 1 hour talk, where he asked me only 3 questions and then I had the chance to ask him back a bunch of them. I came out with a good feeling as it was really smooth and we were both enjoying the conversation. However, I didn't hear from him or the recruiter after that, even I send a few follow ups.
A couple of weeks later, I received a message after a follow up saying that was all and I didn't receive any explanation or anything at all. I even asked for feedback and none of them get back to me (not even with a thank you for wasting your time).
Thank you for taking the time to interview with us and sharing more about your experience! I apologize that we did not acknowledge your follow ups, or provide the necessary feedback that you were looking for. Our goal is to make the overall experience a positive one, and your feedback will help us improve for the future.
Other Customer Success Manager interview reviews for Asana
The recruiter reached out to me for a screening call, said she would move me forward, then ghosted me. I would not recommend wasting your time with Asana, try elsewhere.
I applied online. The process took 2 weeks. I interviewed at Asana (London, England) in Aug 2024
Interview
After two rounds of initial interview questions, the team at Asana went completely quiet. When I sent a polite request for an update, there was no response. This is unacceptable for a company of such standards.
I applied online. I interviewed at Asana (London, England) in Aug 2024
Interview
Straight forward interview process starting with a telephone screening led by one of their HR team members and then onto an interview with the hiring manager. Then you can expect a panel interview with some of the team members. I did feel like there wasn't much that was a surprise but felt there was little enthusiasm in the 1st round interview after having a great call with HR. Overall, I think Asana is a solid company and I like the product but the interview process was a bit underwhelming. I didn't feel like I was told what the primary concern was for the hiring manager, which ultimately led to me preparing to discuss points that weren't as important to the hiring manager as I was led to believe. Otherwise, HR was stellar and made sure to get back to me quickly.
Interview questions [1]
Question 1
Asked typically CSM questions, including the size of the book of business I managed and how I approached senior-level relationship building.
