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      Ascension

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      Call Center Representative Interview

      1 Nov 2017
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. I interviewed at Ascension in Oct 2017

      Interview

      Had a phone interview with basic interview questions and was told the recruiter and hiring manager will look over my application and interview questions and get back with me within 10 days to talk about the next steps

      Interview questions [1]

      Question 1

      Why do you want to work for St. John’s Hospital
      Answer question

      Other Call Center Representative interview reviews for Ascension

      Call Center Representative Interview

      24 Nov 2017
      Anonymous interview candidate
      Detroit, MI
      No offer
      Negative experience

      Application

      I applied online. I interviewed at Ascension (Detroit, MI) in Aug 2017

      Interview

      I applied and got called for a phone interview, and a few weeks later, I got called in for an in person interview. The receptionist was nice however the two interviewers were very cold, many of the questions they were asking were customer service related of course, inbound and outbound calls, 24 hours a day, questions regarding how I would deal with different situations. They were both listening and jotting down information, and some questions were repetitive; same questions asked in different formats. Also they did a bait and switch, the hours and times I applied for they claimed were no longer available, but midnight shift was available, which I couldn't do that's why I applied for mornings.They seemed very interested and said they were still in the process of hiring people but would give a call that week and be in contact.I checked my email daily and phone and never received a call back, email, nothing at all. I soon got hired at another place a month later that pays better with better hours.

      Interview questions [1]

      Question 1

      Can you describe a situation wherein you went over and above the call of duty in order to serve your irate customer? (the use variations of this same question in the interview)
      Answer question
      1