Glassdoor users rated their interview experience at B&Q as 100% positive with a difficulty rating score of 3 out of 5 (where 5 is the highest level of difficulty). Candidates interviewing for Customer Advisor and rated their interviews as the hardest, whereas interviews for Customer Advisor and roles were rated as the easiest.
The hiring process at B&Q takes an average of 21 days when considering 1 user submitted interviews across all job titles. Candidates applying for Customer Advisor had the quickest hiring process (on average 21 days), whereas Customer Advisor roles had the slowest hiring process (on average 21 days).
Was asked for interview availability but they never replied, when I followed up a couple of days later they told me the job was closed. I asked for more information but they never replied.
I applied in-person. The process took 2 days. I interviewed at B&Q (Hillingdon, England) in Mar 2023
Interview
Simple asking if you have good team work skills
What would you do if colleagues need help
How would you help this customer
The usual questions they ask for in a customer service interview
Interview questions [1]
Question 1
Do you have any previous experience in customer service
Initial telephone interview with recruiters, followed by video interview with manager and previous job-holder. Final interview would have been in-person in their Eastleigh office. Everyone seemed very friendly and put me at ease.