BGL Group Customer Service Representative Interview Questions

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BGL Group

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Customer Service Representative Interview

30 Jan 2023

Anonymous employee

Sunderland, North East England, England

Other Customer Service Representative interview reviews for BGL Group

Customer Service Representative Interview

19 Apr 2024

Anonymous employee

Umhlanga Rocks

Accepted offer

BGL Group interviews BGL Group Customer Service Representative interviews BGL Group interview

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Customer Service Representative Interview

30 Jan 2023

Anonymous employee

Sunderland, North East England, England

Other Customer Service Representative interview reviews for BGL Group

Customer Service Representative Interview

19 Apr 2024

Anonymous employee

Umhlanga Rocks

Accepted offer

Neutral experience

Easy interview

Application

I applied online. I interviewed at BGL Group (Sunderland, North East England, England) in Sept 2021

Interview

It was okay, just more of a talk than anything else as well as a bit of a talk about experience dealing with customers, experience with past roles, stuff like that

Interview questions [1]

Question 1

I can’t remember but pretty standard experience questions

Answer question

Positive experience

Average interview

Application

I applied in-person. The process took 2 days. I interviewed at BGL Group (Umhlanga Rocks) in Apr 2024

Interview

They asked me two main questions about customer service. What is my understanding about empathy and to explain it in my own words. How would i apply empathy to customer service.

Interview questions [1]

Question 1

Am i able to be empathetic towards the customer,

1 Answer

Customer Service Representative Interview

18 Oct 2019

Anonymous employee

Peterborough, England

Accepted offer

Positive experience

Average interview

Application

I applied online. The process took 1 week. I interviewed at BGL Group (Peterborough, England) in July 2018

Interview

you need to either apply directly through their website or a thirdparty website and if you are considered you will emailed for an interview. Firstly we are required to participate in a sales role-play and then individual interviews. takes about 3 hours.

Interview questions [1]

Question 1

why choose us

1 Answer