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      BMO Financial Group

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      Customer Services Representative Interview

      7 Feb 2013
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at BMO Financial Group

      Interview

      You will be contacted by email by hewitt and they will schedule a phone interview. when you do the phone interview you will be asked a lot of behavioural based questions and they will tell you you will be hearing from the branch if you are wanted for a face to face interview. in the face to face interview they will ask you a lot of the same questions and will usually start out with asking you to tell them about yourself which would consist of your work experience etc..

      Interview questions [1]

      Question 1

      they will ask you about a time when you received constructive criticism and how you handles it.. i always find these questions tough because you need to put a positive spin on it
      1 Answer
      7

      Other Customer Services Representative interview reviews for BMO Financial Group

      Customer Services Representative Interview

      18 Sept 2015
      Anonymous interview candidate
      Calgary, AB
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 2 days. I interviewed at BMO Financial Group (Calgary, AB) in Sept 2015

      Interview

      Applied over their website. Got an email inviting me to do the digital interview the next day. There were 9 questions in total. 6 multiple choice (related to your preferences regarding work location, work hours etc) and 3 video questions. The video questions were not that difficult at all, but if you're camera-shy like me... good luck. ;) Needless to say that I didn't get any feedback/offer so far.

      Interview questions [1]

      Question 1

      Q: What if you get constructive feedback? Q: How would you upsell a service/product? Q: When have you sold sth a custome didn't want.
      Answer question
      57

      Customer Services Representative Interview

      20 Jan 2013
      Anonymous interview candidate
      No offer

      Application

      I applied through an employee referral. I interviewed at BMO Financial Group

      Interview

      Telephone interview;:1) give me an example of good customer service 2)how do you deal with angry customers 3) describe a project 4) How do you handle a situation in which you and your boss don't see the solution the same way

      Interview questions [1]

      Question 1

      How do you handle a situation in which you and your boss don't see the solution the same way
      Answer question
      13

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