Three round, first digital interview in which they ask you 5 behavior questions. These questions are pretty easy and you can find them almost the same you found here. Second round, they gave me a call to test my language skills and emailed me to schedule a phone interview shortly. You need to complete the online simulation assessment before you process to the phone interview. After that, you then will have a face to face interview.

It matched my expectation. The whole interview took around an hour. It started with what the role is, what it is like to work at a call centre environment, and then they asked me to introduce myself, talk about my past experience and throw me some behavioral questions.