I applied online. The process took 4 weeks. I interviewed at BMO Financial Group
Interview
BMO customer service representative interview have 2 round. First round is digital interview and second round is branch manager interview. All about behaviour questions and more related to customer service. Interview difficulty level is average. Be confident, just tell your experience.
Interview questions [1]
Question 1
Tell me about yourself.
What led you to pursue a career in retail banking?What relevant experience do you have in finance or customer service?
What do you know about the products/services of BMO?
How do you handle difficult customers/situations?
How do you balance the needs of the customer with the goals of the bank?
How do you approach sales and business development?
Can you give an example of a time when you went above and beyond for a customer?
Can you give an example of a successful sales experience?
Can you tell me about a time when you had to deal with a difficult colleague or supervisor?
How do you handle stress and pressure in a fast-paced work environment?
I applied online. I interviewed at BMO Financial Group (Toronto, ON)
Interview
I received an email from BMO inviting me to complete a video interview by BMO by a certain deadline after applying online with my resume & cover letter on BMO's career Workday website. The video interview presented questions one by one & I'd to record a response for each question. For each question, I've a max. of 3 attempts to record & answer it.
Interview questions [1]
Question 1
Why are you interested in the role and a career with BMO?
Super easy, about two rounds with two people. The meetings went smoothly. In person walk ins to meet the manager helped. There isn’t much difficulty. Standard interview questions were asked as well.
Interview questions [1]
Question 1
Tell me about yourself. What made you want to apply.
I interviewed at BMO Financial Group (Thornhill, ON)
Interview
Online One way interview. Multiple questions, would be given time before the question to think about before needing to answer. Time limit for each question (need to stay within a limit)